Advice and Support
For us, providing advice and support means guiding clients and their families through our care options, listening to their needs, and tailoring services that promote both dignity and independence.
Advice and Support
For us, providing advice and support means guiding clients and their families through our care options, listening to their needs, and tailoring services that promote both dignity and independence.
How much is your care likely to cost?
At Amora Care, we are committed to having fair and transparent care costs.
Our care is tailored to each individual, but the following illustrations will give you an idea of costs:
Mary is fully independent, but her son lives far away and wants someone to check in on her for one hour twice a week to ensure she’s keeping well. Mary’s weekly care costs are £79.90.
James has early-stage dementia and needs a bit of support. He has a one-hour visit every morning where he has a bath most days, has his lunch prepared, and, once a week, the visit is purely domestic to keep his house clean. James’ weekly care costs are £279.65.
Rose had a stroke and needs support three times a day. She has a one-hour personal care visit every morning and 30-minute visits at lunch and dinner times. Rose’s weekly care costs are £709.13.
If you want help working out your costs, call us on 01892 336842 or 01580 231701.
Care funding options
There are several ways in which people can obtain funding for their care. One option is to pay for it privately, while another is to seek support from the local authority, which is dependent on the outcome of a means test. If you have less than £23,250 in capital (including savings and investments), you may be eligible for such support.
The support rules vary depending on where you are, but direct payments are one of the most common support methods in England:
Direct Payments: After the local authority has assessed your financial viability, you receive a direct payment from them to pay for the funded portion of your care cost. You add the balance and organise your care yourself.
Other alternative support methods include:
- Attendance allowance – helps pay for your personal care if you’ve reached State Pension age and are disabled;
- Personal Independence Payment – if you are aged 16-64 and need help with daily activities or getting around because of a long-term illness or disability.
To find out more or seek advice, contact Kent Adult Social Care.
Kent Card? We accept it!
The Kent Card is a convenient way to receive your direct payments. Contact your Case Manager for information on how to get one, and how to use Amora Care as your chosen care provider.
No more waiting for your carer to arrive, not knowing who will turn up when! With us, you will enjoy punctual visits, access to the Amora App to view your visit schedule, and the assurance that our carers will stay for the full duration of the visit, providing consistent and reliable care!
Want to know more about the Kent Card and Direct Payments? Download the KCC’s guide here:
Proudly serving communities across Kent
Now is the perfect time to schedule your free assessment. During this informal visit, a member of our team will come to your home, meet with you and your family, and begin creating a personalised care plan that will help you maintain your independence and live comfortably at home.
Frequently Asked Questions
Which areas do you cover?
We have one office in Tunbridge Wells and one in Cranbrook, each covering roughly a 10-mile radius. Unlike many other providers, this includes most of the surrounding villages and rural areas.
What are your prices? Can I pay using the Kent Card?
Although we pay our carers well, providing them with attractive wages and the highest mileage and driving compensation in the sector, our rates are still highly competitive. Hourly rates begin at £39.95 per hour and vary slightly during evenings, weekends, and bank holidays. We do not charge mileage.
We are also proud to support and accept the Kent Card.
My mum's dementia is advanced, can you still care for her at home?
Yes. We have clients with anything from early (mild) to late-stage (severe) dementia. All our care professionals receive specific dementia training and have plenty of experience in this area. We tend to schedule more senior carers for late-stage dementia clients and work in small teams to provide familiarity and continuity.
Are your care professionals insured? Are they trained?
They must also complete a comprehensive mandatory training program annually. This covers things like medication support, safeguarding, first-aid, etc. In addition to that, they also do elective training modules for things like stoma care, PEG feeding, oxygen administration, mental health, etc.
I'm unsure about having strangers in my house, what if I don't like the carers you sent?
Getting this part right is super important to us. If you visit our team’s page, you will be able to read the biographies of some of our carers. Typically, an Amora carer is a mature and local individual, carefully selected to establish rapport with our clients quickly and effortlessly.
The questions we will ask during your free assessment will help us find a good match. Then, you’ll be able to meet them before care starts to make sure you are comfortable and get on well with them. In the unlikely event the carer is not a good fit, we’ll find someone else.
Will I get the same Care Professional? Can I meet them before?
At Amora Care, you will be assigned a team of up to four carers, depending on your needs and the frequency of visits. If you need multiple visits every day, seven days a week, we may assign four carers to ensure your care is consistent and reliable. However, if you require fewer visits, say, two per week, you can have one primary carer with a secondary carer to cover for them when they are on holiday or sick.
We make it our priority to introduce you to your primary carer before your care package begins.
How would I decide how many hours of support we need?
While we aim to build rapport and a good relationship with our clients, we are conscious of costs and as such have made our care packages as flexible as can be! We will be very open during your free assessment and tell you whether we need more or LESS time to do what you require. We can also adjust the length of visits as needed once we start!
What happens if my needs change and I need a different type or frequency of support?
As an independent care provider, we have the flexibility to make changes without being constrained by corporate franchise rules. This means that we can accommodate your needs with short notice and minimal bureaucracy. If you are not living with the person who is receiving care, you can have peace of mind knowing that with our regular care reviews, we will be able to identify and adapt to any changes in their needs.
Will you make sure my dad is taking his medicine?
Yes. We understand the importance of ensuring that your dad takes his medicine on time and in the correct dosage. Our team can assist with medicine administration by prompting and reminding him when it’s time to take his medicine. We use electronic medicine administration records (eMAR) to ensure that all information is accurately recorded and saved in his care plan. You can easily access his care plan through the Amora App at any time.
Do you offer live-in care?
Yes! Live-in care can be a wonderful alternative to a care home. Although the cost may not differ significantly, one key advantage is that your loved one can stay in their own home, where they are most familiar and comfortable.
How quickly can you put a care package together?
We are very agile and can start care packages at very short notice. We tend to always have spare capacity so if you need something quite urgently, give us a call on 01892 336842 and chances are we can put a package together for you in less than a week.
